Returns & Refunds Policy

We want you to love your jewellery. If for any reason you don’t, we offer a 30-day return policy.

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Eligibility for Returns

• You have 30 days from receipt of your order to request a return.

• Items must be unused, in the same condition you received them, and in the original packaging.

• You must contact us before sending your return at zuleika@parkinandgerrish.com.

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Non-Returnable Items

• Customised or bespoke pieces (including re-sizing, rhodium plating, gold plating, and engraving)

• Certification costs (gem reports)

• Made-to-order pieces

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Refunds

• All items not customised or made to order are eligible for a full refund within 30 days of receipt.

• For items that have been resized, a fee of £60 will be deducted from your refund.

• Once we receive and inspect your return, we will email you to confirm approval. Refunds are issued to your original payment method within 5–7 working days.

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How to Return

Please email zuleika@parkinandgerrish.com and return your item to:

Z. Gerrish
Parkin & Gerrish
Office 139
22 Notting Hill Gate
London
W11 3JE
United Kingdom

• Customers are responsible for the cost of return shipping.

• We strongly recommend a tracked and insured service. We cannot guarantee receipt otherwise.

• Shipping costs are non-refundable.

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International Returns

• International customers are responsible for all return shipping costs, duties, taxes and tariffs.

• Any charges incurred by Parkin & Gerrish for receiving the return will be deducted from your refund.

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Care Note for Antique Jewellery

Antique jewellery is delicate. Please do not wear it while swimming, showering, playing sport, or doing manual work. Damage caused by misuse will not be eligible for refund.

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Final Sale Items

• All bespoke and customised pieces are final sale and non-refundable.