Here are some answers to our most frequently asked questions. If you don't find what you're looking for, please do drop us a message.
About Parkin & Gerrish FAQs
Who is behind Parkin & Gerrish?
Parkin & Gerrish was founded in 2021 by husband and wife duo, Zuleika and Oliver Gerrish. Zuleika is at the helm as a trained gemologist and antique jewellery historian. Oliver has a trained eye for fine jewellery, and has been working in the industry for over ten years. You can read about Zuleika and the story behind Parkin & Gerrish here.
Where are you based and do you have a shop I can visit?
We are based in London, but we are predominately online, however, we are happy to discuss meeting up in Central London (Notting Hill or Mayfair). Get in touch with us to organise an appointment. Our returns policy means you can be secure in the knowledge that, if you are not completely happy with your purchase, you can return it with no quibble within thirty days.
Can I try on before I buy? I need help deciding.
As we are online-only, we offer virtual appointments with Zoom, WhatsApp & Signal video. We are more than happy to provide any additional photos, videos or details about the item/s via email and WhatsApp/Signal. Zuleika will be delighted to be your very own personal virtual shopping assistant. We are happy to discuss meeting up in Central London (Notting Hill or Mayfair). Either way please do get in touch with us.
If you order jewellery from us and it doesn’t satisfy you in any way, we offer a full refund policy - please read for further details.
What do I do if I don't like it / change my mind?
It's no problem at all - just send an email to email@example.com and return the item to us for a full refund. We only want you to be happy. We offer 30 days for a free UK return, two months for exchange and a year after purchase for your first free resize (I hope this helps those who do not know their partner’s ring size). Please note, any bespoke pieces made by Parkin and Gerrish or any alteration are non-refundable. See our full return policy here.
I saw an item I loved but now it's sold out - can I get another one?
Unfortunately with antique and vintage jewellery, once it is gone, it is gone! Occasionally the item will be returned. Our jewellery collection is full of one-off pieces (the fact it is all unique is one of the many reasons we love antique and vintage jewellery!) - therefore it is unlikely we can find the same thing again, but if you let us know we can look out for something similar. We are always sourcing new treasures.
I am still not sure what to give. Do you provide gift cards?
Yes, we sell digital gift cards. They are a brilliant present idea. A digital gift card can be applied to any purchase. If you are purchasing an e-gift card for someone else, you will need to either enter their email address at checkout or forward the e-gift card you purchase to their email address.
Do you offer gift wrapping?
All our jewellery is beautifully gift wrapped by Zuleika in our bespoke range of materials and boxes. We care about the finishing touches. Read more about our packaging here.
Do you offer layaway? Can I pay in instalments?
Yes! We have different ways of doing layaways. Paypal is most popular or via bank transfer. We try to be as flexible as possible, so if you tell us what you need, we will agree the layaway terms on a case by case basis with you. We usually offer a paypal invoice over the period of 3 months, but can happily extend to 6 months if needed. We do not charge interest for instalment payments. Paypal invoice allows you to pay a partial payment whenever is convenient for you.
A 20% up front, non refundable, deposit is required to hold the item, and this counts towards the item total. Payment is then made over the following weeks and the final payment must be made by the agreed end date.
Please note, items bought on layaway are returnable, but the deposit is non refundable. Items are shipped once payment is completed. If payment is not made within the agreed time frame, we will try to work with you to agree a solution, but reserve the right to refund your money (bar the deposit) and re-list the item.
Please contact us directly to discuss further.
Does it come with a certificate?
Yes, we provide a Parkin & Gerrish certificate with your purchase. All of our jewellery is checked and examined in house by Zuleika who is a professional gemologist and a FGA (Fellow of the Gemmology Association) and DGA (Diamond Member of the Gemmological Association).
The Parkin & Gerrish certificate is perfect to give to your insurance company along with a copy of the invoice. Please note, the certificate we provide is not a gemological certificate from a lab.
Some of our higher end jewellery will come with accredited gemological/diamond certification from a lab. If it does, it will be mentioned in the description. If it has not been lab certified, it is possible to provide such a certificate from a reputable London gemological lab. There is an additional non refundable charge for this, approximately £80 -120 plus VAT. Please get in touch with us to find out more.
Can I place an order over the phone?
No, we are currently unable to process orders and payments on the phone.
Do you offer alternative payment providers?
We accept all major credit cards, bank transfers, Klarna and PayPal. Please contact us directly for bank transfer instructions or if you interested in paying in instalments. All payments will have to clear before the item is sent out.
What is the status of my order?
Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear.
Can I cancel or change my order before it is dispatched?
If you wish cancel or change your order after you have placed it, please contact us as soon as possible and we will attempt to make these changes before it's dispatched. In some cases, however, this may not be possible. If it is already dispatched, we will require you to receive, sign for, and then return the product so we can arrange a refund.
How long will my order take to arrive?
We aim to dispatch as soon as possible and usually within 24 hours but there might be the odd delay up to 72 hours. Please allow an additional 5 working days to the delivery time for resizing of rings. Please get in touch if you are wishing to have your item arrive for a particular date.
My purchase is a surprise. I do not want my partner to know...
Don’t worry, your secret is safe with us! We have very discreet packaging on the outside – we also do not want the postman to know the box he is carrying contains jewellery!
How do I clean and take care of my jewellery?
We have partnered with Town Talk Polish and all information on cleaning can be found here.
Can a product be engraved?
Yes, please contact us for further details on cost and availability. Any piece that is engraved is a final sale.
Ring Resizing FAQs
Can a ring be re-sized?
Yes, the majority of our rings can be re-sized unless specifically stated in the item description. Simply add your required size in the notes section at checkout, and we'll take care of the rest!
Please note that the first ring sizing is complimentary. Rings that have been sized by us can be returned as long as it’s within our 30 day return policy, however, we will deduct a charge of £50 for the ring sizing. Rings sized by other parties are a final sale. Any second re-sizing is an additional cost.
Do not know the ring size?
We would rather you get the size right first time rather than guessing, so we recommend you size at a later date unless you are sure. Ring sizing is not easy, especially if you do not know. Your fingers can wear up to three different sizes. We have tried to make it easier and We also recommend ordering our complementary ring sizer if you’re unsure of your ring size.
You can also read our sizing guide here. We only want you to be happy, which is why we off 30 days for a free return, two months for exchange and a year after purchase for your complimentary resize. (We hope this helps those who do not know their partner’s ring size).
Can a product be resized after it’s been purchased?
Yes, you have a year after purchase to get your complimentary free ring size. Please note that not all rings can be resized. So please do get in touch if it is not clear on the ring’s description.
How long does re-sizing take?
Please allow an additional 5 working days to the delivery time. If you require your order for a particular date, please get in touch as soon as possible and we will do our very best to accommodate your wishes.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.
Why buy from us?
Did you know by buying antique, vintage and second hand jewellery you are giving these pieces a second lease of life!
There is a big shift not just within the fashion industry but also within the jewellery industry. Vintage is no longer just for clothing. We find more shoppers are looking to the craftsmanship of the past for their everyday jewellery.
Shop Better- Feel Better.
Shipping and Returns FAQs
How much does shipping cost?
All shipping information can be found on our shipping page.
Do you ship internationally?
Yes, we use Royal Mail and DHL to ship all over the world. We only used secure and insured services. Read our shipping policy here.
Do you ship to P.O. boxes?
We are unable to ship to P.O. boxes at this time.
What is your return policy?
All return information can be found on our Return and Refund page.
Products and services FAQs
Is the product imagery online accurate?
We do our utmost best to ensure our images are as clear and accurate as possible. All photographs are taken under controlled lighting conditions in order to optimise product detail. None of the photographs are enhanced. However, the display of product colours depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor. Please take note of the measurements of a piece of jewellery. Items can sometimes look larger in close up photography, or look a different size on different people.
Is the product description online accurate?
Parkin & Gerrish will date each antique piece based on materials, construction techniques, hallmarks/signatures, overall style and cultural context. While dating and authenticity are not a formal science, we determine them to the best of our ability based on our knowledge, experience and resources. This is why some of our dates are 'circa'. Any mistakes or omissions are purely accidental.
Please note, with antique and vintage jewellery, it can be difficult to exactly measure stones without taking them out of their mounts. Diamonds and coloured gemstones that cannot be removed from their settings without harm to the piece are evaluated in their settings. Unless certified by an independent lab, stone gradings are done by Zuleika in-house. Jewellery descriptions and all carat weights stated are approxiamtes. Most coloured gemstones (i.e. rubies, sapphires and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. Please email us for further details. All diamonds shown on our website are natural, untreated diamonds. We cannot guarantee that the colour you see matches the item colour, as the display of colour depends, in part, upon the type of computer monitor used to observe the image.
Pieces may go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honour any incorrect prices. We also reserve the right to refuse a sale.
How are gemstones tested?
We have every product professionally examined and tested in house by Zuleika, who is a trained gemmologist. We can provide gemmological lab certificates, or can be arranged at an additional cost.
Are your diamonds colour and clarity graded?
Though we aim to provide accurate colour/clarity grades and carat weights for our diamond jewellery, this is not always possible. In order to be accurately assessed, diamonds have to be physically removed from their settings which risks causing damage to the item. For this reason, we tend to give approximate colour/clarity grades and carat weight estimates.
Is your packaging sustainable?
Yes! Zuleika felt it was very important to have packaging that is not only made in the UK but also fully recyclable! It has been quite a journey to making our packaging, as it turns out that many companies do not actually make their boxes in the UK. So, to find a company that is recyclable AND made in the UK has been quite a challenge. We struck luck after months of asking around and we finally found a brilliant company that makes their boxes in sunny Surrey.
How and why should I register an account?
Registration is not obligatory to explore and shop on site. However, creating an account gives you easy access to orders you have placed with us, and the ability to save your personal and payment information for faster check-out.
What should I do if I forget my password?
Should you forget your password, simply select the account icon at the top of the page, and select 'Forgot Your Password?' within the password field on the login page. Enter your email address, click 'Submit', and we’ll send you a link to change your password.
Will my information be shared with third parties?
Protecting your information is a priority. We will use the contact information we collect to consult with you (via email or telephone), so we can keep you up to date with our latest purchases. We will share your delivery address with necessary shipping. We will never sell or share your details to any third party. For further information, please see The Data Protection Act 2018.
www.parkinandgerrish.com may contain links to other websites, we are not responsible for their privacy policies or content. All transactions on www.parkinandgerrish.com are strictly confidential.
Do you offer a warranty against damage?
Parkin and Gerrish offers a six month warranty on all of our jewellery against any manufacturing defects. This means if you experience any problem with your purchase, please get in touch.
If we deem the problem a manufacturing issue, we will repair the item at no expense to the customer. Please note, the warranty excludes coverage due to wear and tear and/or negligence subsequent to purchase. Within the first six months of purchase we will replace side or accent diamonds/gemstones that go missing if we feel that it is a manufacturing defect. After six months of purchase all missing side or accent diamonds/gemstones will be considered wear and tear and will be at the expense of the customer. Any repairs or work not done by us will void our warranty. We stress the importance in choosing jewellery that is appropriate for your lifestyle. Some materials / stones / styles are not suitable for everyday wear. Get in touch if you are not sure. Please note that you will be responsible for any shipping costs related to the repair.
Do you buy jewellery?
Yes we do! Do get in touch if you are looking to sell. We are always looking for beautiful antique and modern jewellery! We recommend you have a price in mind before. If you have no idea how much, get in touch with an auction house who will give you a guide price. We can purchase without you having to pay any fees to the auction house. Win-win for both parties.